Local sports digest: San Jose Earthquakes sell out 2016 season tickets
The Earthquakes have sold out their allotment of season tickets for the 2016 Major League Soccer season that begins Sunday at Avaya Stadium. The team sold 13,000 season tickets in their 18,000-seat facility.
The Quakes, who sold out their 15 regular-season games last 640-722 year, started a wait list for 2017 season tickets.
Three Stanford men shot even par or better Monday at the Querencia Cabo (Mexico) Collegiate to help the Cardinal jump from seventh to third in the C4040-122 team standings. Cal is in fifth place.
Stanford's 6-under 278 was third-best among the 15-team field. At 4-under C4060-155 through 36 holes, the Cardinal is seven shots behind second-place South Florida with leader Georgia at 19 under.
Maverick McNealy began the round 54th among individuals and elevated 42 spots into 12th with a 6-under 65. McNealy went without a bogey while closing with four birdies on his final six holes.
McNealy is 2 over through 36 holes JN0-343 and one shot behind ninth-place Viraat Badhwar, who followed his opening 69 with a 1-under 70.
Cal (281-285 - 566, -2) is fifth and Collin Morikawa (70-68 - 138, -4) is tied for sixth.
Morikawa, who moved 10 spots up the leader board, will start his final 18 holes Tuesday three shots off the pace. Cameron Shaw (70-70 - 140, -2) moved up four spots into a tie for 12th two shots behind Morikawa and MB6-871 seven off the lead.
Cal was led by junior Lucia Gutierrez (71-72--143, -1) and senior Hannah Suh (71-73--144, E), who finished tied for fifth and eighth respectively on the par-72 course.
The Cardinal has a 36-hole score of OG0-092 20-over 596 (291-305). Sophomore Shannon Aubert recorded rounds of 1-over 73 and 72 and is tied for ninth individually at 1-over 145. Senior Mariah Stackhouse (70-77) is tied for 15th at 3-over 147 and senior Lauren Kim (69-79) is tied for 17th at 6-over 148.
ENT and Allergy Associates Prescribes Improved Focus on Customer Service With Avaya Smart Healthcare
ENT and Allergy Associates, LLP (ENTA), the nation's most prominent ear, nose, throat, allergy and audiology practice, fully understands the importance of being available to answer and respond to patient telephone inquiries of all kinds, from appointment requests to prescription refills. Despite the practice's continuing expansion, ENTA wanted SK0-003 to achieve its goal of one-minute or less wait time by rapidly pairing patients with appropriately skilled agents.
ENTA deployed Avaya Contact Center Solution (ACCS) from Avaya to support its fast-growing call center operations. ACCS provides ENTA with:
A collaborative voice and multimedia call center solution that's an extension of its phone system, Avaya IP Office.
Essential skills-based routing, as well as VCP5-DCV call recording and multimedia call-handling to help serve customers in the way they prefer.
Changes on the fly. As call volumes shift, ENTA staff can make changes to ACCS and shift agents to appointment setting duties when demand is high.
Real-time visual 000-571 reporting with Avaya Agent Map to help identify gaps and opportunities to reduce wait and talk time on each call.
As part of the solution, ENTA created a Patient Rapid Response Center (PRRC) with a dedicated staff of 70+ representatives ready to fulfill the Practice's "Call Us Today, See Us Today®" pledge. Today, more than 30 offices are routed through PRRC with five different options for incoming callers, which meant the Practice must always 050-720 be ready to accommodate at least 150 incoming call variations. With a volume of up to 10,000 calls per day and call volumes fluctuating by day of week, time of day and even by cold and flu season, it was imperative they got it right.
Today, ENTA is connecting most callers with an agent in 1-2 minutes. ENTA is currently planning to bring 10 additional offices onto the call center, raising daily volume 070-685 to between 12,000 and 14,000 calls. To help manage the load, PRRC plans to add texting and email as additional options for patients to contact PRRC -- all possible through ACCS. The Practice will also use outbound calling to return calls automatically after patients have left voicemail messages.
John Monreal, director of the Patient Rapid Response Center, commented: "Coming from the travel industry, where the wait time is closer to 10 minutes, I can tell you our response time is phenomenal. We're 074-338 very proud of our metrics."
Read full case study here.
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